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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Arpad Peter

April 6, 2024

5  out of  5 rating by Arpad Peter
"I have been a customer with JE for many years. I have needed their help a few times, too. Without exception, the value provided by State Farm has been worth every penny. Reliability one can depend on."
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Victoria Hebel

April 2, 2024

5  out of  5 rating by Victoria Hebel
"Keather was wonderful! Very competent, took the time to explain my policies to me. Great experience!"
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Theodore Liese

March 18, 2024

5  out of  5 rating by Theodore Liese
"Kether was amazing. Made sure I fully understood everything and was efficient with our time. Shes the best!"
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Richard Vieten

March 7, 2024

5  out of  5 rating by Richard Vieten
"Great customer service. Kether is very pleasant to work with and got me all the info I needed in a very timely manor. Thanks"
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Casey McCarthy

February 20, 2024

5  out of  5 rating by Casey McCarthy
"I had the absolute pleasure of working with Kether recently. She was clear and concise when she explained to me my coverages and how they worked. I found her to be extremely considerate and helpful when discussing the finer points and set up of my policy. Overall a very positive experience. Thank you Kether!! (This is a review of my interactions with the local customer service of this branch. This experience does not necessarily reflect my experiences with the online/phone customer service or my StateFarm coverage)"
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Rochelle Nailor

February 17, 2024

5  out of  5 rating by Rochelle Nailor
"Met with Kether Sprague for a full hour to go over my insurance and she was amazing!! Explained everything and made sure I had all my bases covered."
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Jason Barr

February 16, 2024

5  out of  5 rating by Jason Barr
"Katherine Sprague Was extremely helpful With explaining everything to Me about my Policy Really appreciate the good customer service."
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Kathryn Hoffar

February 10, 2024

5  out of  5 rating by Kathryn Hoffar
"Jay and his crew go out of their way to take good care of you! I appreciate that very much! I highly recommend him!"
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Cheyanne Anderson

February 9, 2024

5  out of  5 rating by Cheyanne Anderson
"Kether was such a friendly person. She was very helpful and very understanding. She made me feel welcomed when I walked through the door. I appreciated it and I really appreciated her help."
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Jennifer Seward

February 6, 2024

5  out of  5 rating by Jennifer Seward
"Keather was extremely helpful in gathering the information I was looking for. She had a brief consult with Rosa who is amazing to work with and came up with my answer. I have been a client since Jay moved to town. They always listen and go the extra mile. I highly recommend utilizing their services."
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Wayne Jameson

January 27, 2024

5  out of  5 rating by Wayne Jameson
"Kether at Jay's office was very helpful."
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Curtis Collicott

January 15, 2024

5  out of  5 rating by Curtis Collicott
"Quality service is what you’d expect from a home town insurance broker. The staff at Jay Epstein State Farm are top notch! Always finding ways to save money and increase coverage. Best in the business and highly recommended!"
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Camron Watts

November 30, 2023

5  out of  5 rating by Camron Watts
"I was with another state farm agent here in town. Someone else got in finder bender in my car which I wasn't even in the car but some how the accident went on my driving record as a point and effected my insurance rate. This mistake was not discovered until a few months had past. I had asked my current state farm agent to correct this mistake and all that was done for me was given a phone number for me to call and try to take care of it myself. I attempted to try and get this fixed for the next 5 months and no help from my agent..I talked to Jay and he fixed it in just one day.. so needless to say I switched to his agency. If you are looking for an insurance agent that cares enough to help you and actually care.. then I highly recommend giving Jay Epstien your business.. thank you Jay"
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Shannon Bradford

November 8, 2023

5  out of  5 rating by Shannon Bradford
"Jay's office is great as is Jay. Friendly and knowledgeable staff. Matt walked us through some changes and was very professional. I highly recommend State Farm and Jay Epstein's office!"
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wanda jackson

October 27, 2023

5  out of  5 rating by wanda jackson
"It was time for renewal review (which I don’t particularly enjoy because of the decision making process!)… However, I spoke with Matt Smith who provided a presentation of the options that were clear & easy to understand. I was happy & comfortable with the choices I made. Thank you Matt."
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Dana Eads

October 24, 2023

5  out of  5 rating by Dana Eads
"Matt made our experience with our homeowners renewal very easy!"
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September 21, 2023

5  out of  5 rating by samlogan99
"Got to work with Matt Smith from Jay's office. Matt was able to assist me with getting a new policy with little work on my end, which I appreciated. Matt was able to help us save money all the way around. Highly appreciative of his hard work. Thanks Matt!"
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Mary Hatfield

September 15, 2023

5  out of  5 rating by Mary Hatfield
"First and foremost, my agent was a good listener. Second, he was knowledgeable about the system, enabling him to see advantages someone less versed might miss. Third, he presented as trustworthy. I could be transparent with my needs without putting myself in a compromised position."
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Paige McIntyre

September 13, 2023

5  out of  5 rating by Paige McIntyre
"Matt Smith reached out to me about my upcoming policy renewal and was extremely helpful as well as patient. He is obviously very knowledgeable and he was so kind."
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Martha Barclay

September 6, 2023

5  out of  5 rating by Martha Barclay
"I've been with Jay Eptstein for 5 years. Matt Smith from his office reviewed my policy and offered me two options. We increased the coverage and the deductible and kept the premium increase to just $68. I appreciate their creative thinking and friendly responsiveness."
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Gilbert Ashoff

August 14, 2023

5  out of  5 rating by Gilbert Ashoff
"First class service"
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Barbara Boyer

August 10, 2023

5  out of  5 rating by Barbara Boyer
"Matthew Smith did a wonderful job explaining all of my options to update my homeowner's policy. He's a great addition to the Jay Epstein Agency."
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Aura de la Fuente

July 27, 2023

5  out of  5 rating by Aura de la Fuente
"Great communication"
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July 21, 2023

5  out of  5 rating by KELLI PERRITT
"Jay Epstein-State Farm Insurance have always been there for me when I needed them! I would totally recommend them. Free road side service, very kind and helpful staff. They even send me a birthday card every year. I couldn’t ask for better insurance. They are the best !!"
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Susan Hardwick

July 14, 2023

5  out of  5 rating by Susan Hardwick
"Matt Smith explained my policy to me and helped me to better understand my homeowners insurance. He is knowledgeable and has excellent customer service. Thanks Matt!"