State Farm® Insurance Agent Jay Epstein
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
kira mcclure
April 11, 2025
5
out of
5
rating by kira mcclure
"I have only had great experiences here. Kether is always extremely helpful, knowledgable, personable, and enjoyable to speak with. I highly recommend her to anyone looking for help with insurance in the Ukiah area!"
We responded:
"Thank you for sharing your positive experience. It's wonderful to hear that Kether has been so helpful and knowledgeable. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs in the Ukiah area."
Cassie Gobeille
April 11, 2025
5
out of
5
rating by Cassie Gobeille
"Kether has been so good to my family and I. Even when the words spoke about are a rate increase, she’s so kind and willing to work out ways to save a little bit of money. So thank you so much Kether you’re such a great help every time we speak <3"
We responded:
"Thank you, Cassie, for sharing your experience with Kether. Your feedback is greatly appreciated, and we're glad to know Kether has been such a helpful resource for you."
Christine Shuken
April 4, 2025
5
out of
5
rating by Christine Shuken
"Good rates and great service from a local company. Kether was particularly helpful! Super friendly, knowledgeable, communicative and professional. 5 stars! *****"
We responded:
"Thank you, Christine, for sharing your positive experience with us. It's wonderful to hear that Kether was able to assist you so effectively. We take pride in offering great service and competitive rates, and your feedback is truly appreciated. Your support means a lot to our team!"
Bryan Barrett
February 28, 2025
5
out of
5
rating by Bryan Barrett
"Keather was very helpful and professional. Great service!"
We responded:
"Thank you, Bryan, for sharing your positive experience with us. We're delighted to hear that Keather provided you with helpful and professional service. Your feedback is greatly appreciated and encourages us to continue delivering excellent service. If you have any further questions or need assistance, feel free to reach out."
David Akka
December 21, 2024
5
out of
5
rating by David Akka
"I felt it was time to change auto insurance carriers upon my December renewal and called up Jay Epstein’s office, just a couple of miles away from my home. I had heard good things about State Farm over the years and liked the idea of having an a carrier with a local presence. Office representative Kether Sprague took my call (no hold time, no phone tree), was professional & friendly, addressed key questions quickly, and offered me a same day, in person office visit to further explore the change. I met with her later and was immensely pleased with the personal & professional attention she provided, well over one hour to review literally everything related to the policy. Jay also joined in the meeting half way through, providing key expertise and a genuine hand for my insurance needs. By the end of the meeting, there was no question that the change was the right thing to do and I went with State Farm, confident and even a bit excited about it (go figure!). Literally, like a good neighbor 🙏🏼."
Catherine Hutchison
October 25, 2024
5
out of
5
rating by Catherine Hutchison
"I’m grateful to Kether who was very patient and knowledgeable in helping us explore and understand our car insurance options. She was extremely kind, thoughtful and helpful, in guiding us to tailor our insurance to meet our needs and our budget."
We responded:
"Thank you so much for sharing your experience, Catherine! It's wonderful to hear that Kether was able to assist you with such patience and expertise. We're delighted that you found the guidance helpful in tailoring your car insurance to fit your needs and budget."
Bryan Steves
October 24, 2024
5
out of
5
rating by Bryan Steves
"Jay Epstein and his crew are absolutely awesome! My household has been using them for over 4 years. They make insurance so easy. It's great that I can call and talk to a person. Recently, I've been having to make a lot of changes to my policy due to moving out of state. Kether is a delight, easy to talk to and always professional. They treat you like family."
We responded:
"Thank you so much, Bryan! It's fantastic to hear that you've had such a positive experience with us over the past four years. We're delighted that you find our team easy to talk to and professional, especially Kether. Making insurance easy and treating you like family is what we strive for every day. We appreciate your trust and look forward to continuing to serve you!"
shannon tonn
October 6, 2024
5
out of
5
rating by shannon tonn
"It’s always a pleasure working with Michelle at Jay’s office, and I can’t recommend them highly enough! Michelle is incredibly knowledgeable and takes the time to explain all the details of my policies, which is clear and reassuring. Thank you for making it such a positive experience!"
We responded:
"Thank you for the great review!"
Eduardo Pineda
October 3, 2024
5
out of
5
rating by Eduardo Pineda
"I have home, auto and life insurance with State Farm and Michelle has been handling my accounts for many years and she is great!! Extremely happy with State Farm and service she provides!"
We responded:
"Thank you so much for sharing your experience, Eduardo! It's wonderful to hear that Michelle has been providing excellent service for your home, auto, and life insurance needs. Your satisfaction is our top priority, and we're delighted to know you're extremely happy with State Farm!"
PANSY FONTINO
September 12, 2024
5
out of
5
rating by PANSY FONTINO
"I need to post another review for Kether. She is absolute the BEST! I received a call from her yesterday letting me know that that the policy is all up to date and to remind me of my payment. She deserves more than 5 stars! She deserves a million stars! SHE IS WONDERFUL! She is the best agent I have worked with! Just wanted to share this! Thank you for your great customer service! Appreciate all that she does and all that you guys do!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Kether was able to assist you and your daughter with your auto insurance needs. We're delighted that she made the process smooth and was so willing to help with your policy changes. Your kind words mean a lot to us!"
matt woodsmall
September 3, 2024
5
out of
5
rating by matt woodsmall
"I worked with Michelle, she was very helpful getting me the plan I wanted. She always called back when she said she would and was very attentive."
M V
September 3, 2024
5
out of
5
rating by M V
"Very helpful, Michelle and Rosa are awesome!"
Michelle Mccann
August 31, 2024
5
out of
5
rating by Michelle Mccann
"Rosa is great. Always helpful."
We responded:
"Rosa truly appreciates your kind words, Michelle! It's wonderful to hear that she has been consistently helpful to you. Thank you for sharing your experience!"
Riley Morgan
August 30, 2024
5
out of
5
rating by Riley Morgan
"Rosa always answers all my questions and is super knowledgeable! You can tell she has years and years of experience. Seriosuly the best in town!"
We responded:
"Rosa's expertise and dedication truly shine through in her work! It's fantastic to hear that she has been able to answer all your questions and provide such knowledgeable service. Thank you for sharing your positive experience!"
Gabriela
August 30, 2024
5
out of
5
rating by Gabriela
"Rosa is very knowledgeable and passionate and goes above and beyond. I highly recommend this office for all your insurance needs."
We responded:
"Thank you so much for your kind words, Gabriela! Rosa's dedication and expertise are truly appreciated, and it's wonderful to hear that she made such a positive impact. We're delighted to be your go-to for all your insurance needs!"
Alicia Barajas
August 30, 2024
5
out of
5
rating by Alicia Barajas
"Thank you Rosa Rodríguez for always answering my questions. I have received excellent customer service from you. Thank you!!!"
We responded:
"Rosa Rodríguez is fantastic at providing excellent customer service! It's wonderful to hear that all your questions have been answered. Thank you for sharing your positive experience!"
Lisa Brocchini
August 29, 2024
5
out of
5
rating by Lisa Brocchini
"We have been customers of this office for years. The customer service is unprecedented. They are Professional, knowledgeable and have attention to detail when it comes to explaining all their services they offer and helping you find the right fit for what you need. Jay, Michelle, Cathy, Kether and Cassie are truly the best!"
We responded:
"Thank you so much for your kind words and continued trust over the years! It's wonderful to hear that our team's professionalism, knowledge, and attention to detail have made a positive impact on your experience. Jay, Michelle, Cathy, Kether, and Cassie are all dedicated to helping you find the right fit for your needs. Your feedback means a lot to us!"
Nicole Iorga
August 26, 2024
5
out of
5
rating by Nicole Iorga
"Customer service is always friendly, professional, helpful, and expedient! I have several vehicle and life policies through this office and I am very happy with their services! Great job!!!"
We responded:
"Thank you so much for your kind words, Nicole! It's wonderful to hear that you're happy with the service and support provided for your vehicle and life policies. Your satisfaction is our top priority, and we appreciate your trust in us!"
ROBBIE REEDER
July 16, 2024
5
out of
5
rating by ROBBIE REEDER
"They are the best! Super helpful and great rates. But the best thing about Jay's office is they make everything so easy and I have been with them for years."
We responded:
"Thank you so much for your kind words, Robbie! We're thrilled to hear that you've had a positive experience with our office and that we've been able to make things easy for you. We appreciate your loyalty and look forward to continuing to provide you with great rates and excellent service for years to come!"
Arpad Peter
April 6, 2024
5
out of
5
rating by Arpad Peter
"I have been a customer with JE for many years. I have needed their help a few times, too. Without exception, the value provided by State Farm has been worth every penny. Reliability one can depend on."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Victoria Hebel
April 2, 2024
5
out of
5
rating by Victoria Hebel
"Keather was wonderful! Very competent, took the time to explain my policies to me. Great experience!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Theodore Liese
March 18, 2024
5
out of
5
rating by Theodore Liese
"Kether was amazing. Made sure I fully understood everything and was efficient with our time. Shes the best!"
We responded:
"It's wonderful to hear about your positive experience with Kether! Ensuring that you fully understand your insurance options and being efficient with your time are crucial aspects of providing excellent customer service, and it sounds like Kether excelled in both areas. Having an agent who goes above and beyond to make sure you're well-informed and comfortable with your decisions is invaluable. If you ever need further assistance or have any questions in the future, don't hesitate to reach out to Kether."
Richard Vieten
March 7, 2024
5
out of
5
rating by Richard Vieten
"Great customer service. Kether is very pleasant to work with and got me all the info I needed in a very timely manor. Thanks"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
Casey McCarthy
February 20, 2024
5
out of
5
rating by Casey McCarthy
"I had the absolute pleasure of working with Kether recently. She was clear and concise when she explained to me my coverages and how they worked. I found her to be extremely considerate and helpful when discussing the finer points and set up of my policy. Overall a very positive experience. Thank you Kether!! (This is a review of my interactions with the local customer service of this branch. This experience does not necessarily reflect my experiences with the online/phone customer service or my StateFarm coverage)"
We responded:
"We truly appreciate your glowing review and your kind words about our agency. It's fantastic to hear that you've had an amazing experience with us, and that our team has been such a standout in providing excellent service."
Rochelle Nailor
February 17, 2024
5
out of
5
rating by Rochelle Nailor
"Met with Kether Sprague for a full hour to go over my insurance and she was amazing!! Explained everything and made sure I had all my bases covered."
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."