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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Skylar Luedemann

Skylar Luedemann

June 23, 2026

5  out of  5
rating by Skylar Luedemann
"Felecia was very helpful with my insurance policy."
We responded:
"Thank you, Skylar, for sharing your positive experience with Felecia. It's wonderful to hear that she was able to assist you effectively with your insurance policy. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Mike Crutcher

June 9, 2026

5  out of  5
rating by Mike Crutcher
"I always receive excellent service from Jay Epstein Insurance!
I recently needed to get insurance for a Toyota station wagon. Agent Felecia Maldonado was very helpful and was able to answer all my questions and suggest the best insurance package for my needs. I won't hesitate to call them again for my insurance needs."
We responded:
"Thank you, Mike, for sharing your positive experience with us. It's great to hear that Felecia was able to assist you effectively with your Toyota station wagon insurance. Your satisfaction is important to us, and we're glad to know you feel confident in reaching out for your future insurance needs. Your feedback is much appreciated!"
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Bj Gutierrez

May 22, 2026

5  out of  5
rating by Bj Gutierrez
"Felecia at Jay Epstein - State Farm Insurance is amazing. I called with an urgent need and she was extremely helpful and jumped right on it going above and beyond!"
We responded:
"Thank you, Bj, for sharing your experience with Felecia. It's wonderful to hear how she was able to assist you promptly and exceed your expectations. Your feedback is greatly appreciated and will be shared with the team. We're here to help whenever you need us."
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Mark Pedersen

May 19, 2026

5  out of  5
rating by Mark Pedersen
"Felecia at State Farm was very helpful, professional and friendly. I needed to get insurance for a golf cart and Felecia made the process very fast and easy."
We responded:
"Thank you, Mark, for sharing your experience with us. It's wonderful to hear that Felecia was able to assist you efficiently and make the process of getting insurance for your golf cart smooth and pleasant. Your feedback is greatly appreciated and will be shared with the team. We look forward to continuing to meet your insurance needs."
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Anthony Dawson

May 13, 2026

5  out of  5
rating by Anthony Dawson
"Fantastic customer service. Insured my rv and two classic vehicles. Efficient, prompt and met my needs perfectly. Highly recommend. Ask for Felecia, she’s the best!"
We responded:
"Thank you, Anthony, for sharing your experience. It's wonderful to hear that our team, especially Felecia, provided you with efficient and prompt service for your RV and classic vehicles. Your recommendation means a lot to us, and we're glad we could meet your needs perfectly. Your feedback is greatly appreciated."
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Andrew Richards

May 5, 2026

5  out of  5
rating by Andrew Richards
"Felicia Maldonado did a great job helping me"
We responded:
"Thank you, Andrew, for sharing your positive experience with Felicia Maldonado. It's wonderful to hear that she was able to assist you effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If there's anything else we can do for you, please let us know."
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Guillermo Zazueta

April 24, 2026

5  out of  5
rating by Guillermo Zazueta
"I had a great experience with Felicia Maldonado over the phone today. This office just keep getting good people with great customer service skills. Great work Jay! Thanks again Felicia!"
We responded:
"Thank you, Guillermo, for sharing your positive experience with Felicia. It's wonderful to hear that her customer service skills made a great impression. We truly value your feedback and appreciate your kind words about our team. Your satisfaction is our priority, and we're glad to have met your expectations."
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D K (DK)

February 19, 2026

5  out of  5
rating by D K (DK)
"Cathy Schaus always answers my phone calls or gets back to me the same day. She always knows the answers to my policy questions. I have been satisfied with all claims for the 10+ years I have been a customer of SF."
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Cathy has been consistently responsive and knowledgeable in addressing your policy questions. We're delighted to know that you've been satisfied with your claims over the past 10+ years. Your trust and satisfaction are incredibly important to us, and we look forward to continuing to serve you."
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Melanie Mountanos

January 20, 2026

5  out of  5
rating by Melanie Mountanos
"Rosa is the best! She always is looking out for me and asking if I need anything. Of course, Jay is amazing, too! Thank you to State Farm Insurance - you take amazing care of my vehicles and properties!"
We responded:
"Thank you, Melanie, for sharing your wonderful feedback! It's fantastic to hear that Rosa has been so attentive and supportive. We're delighted that both she and Jay have made a positive impact on your experience with us. Taking care of your vehicles and properties is our priority, and we're grateful for your trust in State Farm Insurance."
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Chris

January 3, 2026

5  out of  5
rating by Chris
"Even before I became a customer their service was stellar. Kether would call and check on me not as part of a sales call but as a new resident in the area. Rosa was nothing but extremely helpful when I did come in to get a policy. If the service was that good before they had ever received a penny from me I cant wait to see what it is should I ever need assistance. Thank you!"
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Colin Smith

December 15, 2025

5  out of  5
rating by Colin Smith
"Rosa Rodriguez @ Jay Epstein State Farm Agency have been fantastic to work with and I can't recommend them enough.

Thank you!"
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Renee Neff

December 3, 2025

5  out of  5
rating by Renee Neff
"Rosa Rodriguez has been so helpful with insurance transfer between states! Thank you for your professionalism and detailed help, really gives a great customer experience!! -Renee"
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Shannon Bradford

October 24, 2025

5  out of  5
rating by Shannon Bradford
"Jay's office is great as is Jay. Friendly and knowledgeable staff. Matt walked us through some changes and was very professional. I highly recommend State Farm and Jay Epstein's office!"
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Paul Larramendy

September 14, 2025

5  out of  5
rating by Paul Larramendy
"My Family has been doing business with State Farm for many years. We started with Bob Mirata and now with Jay Epstein and his excellent staff of great people to do business with. Always a quick response to any question asked and excellent people skills."
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william simon

June 20, 2025

5  out of  5
rating by william simon
"I’ve been with Jay Epstein State Farm for close to 15yrs now. I have always valued their honesty and hard work to save me money while providing me with the best protection possible. Kether has been great to work with she has been very knowledgeable when it comes to the different policy’s and what they offer."
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Sherri Skaggs

June 18, 2025

5  out of  5
rating by Sherri Skaggs
"I’ve been a customer of Jay Epstein, State Farm Insurance Agent for many years. The employees have always been very courteous, knowledgeable, and professional. Kether definitely goes the distance to get the best for the customer and is very knowledgeable of the industry. I have never felt pressured nor rushed. Thank you for making the experience a pleasant one."
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Michael Sugar

May 28, 2025

5  out of  5
rating by Michael Sugar
"People at State Farm make it so pain-free over the phone and they are all very friendly. It’s never been a hassle calling State Farm. It’s always been a pleasure."
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kira mcclure

April 11, 2025

5  out of  5
rating by kira mcclure
"I have only had great experiences here. Kether is always extremely helpful, knowledgable, personable, and enjoyable to speak with. I highly recommend her to anyone looking for help with insurance in the Ukiah area!"
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Cassie Gobeille

April 11, 2025

5  out of  5
rating by Cassie Gobeille
"Kether has been so good to my family and I.
Even when the words spoke about are a rate increase, she’s so kind and willing to work out ways to save a little bit of money.
So thank you so much Kether you’re such a great help every time we speak <3"
We responded:
"Thank you, Cassie, for sharing your experience with Kether. Your feedback is greatly appreciated, and we're glad to know Kether has been such a helpful resource for you."
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Christine Shuken

April 4, 2025

5  out of  5
rating by Christine Shuken
"Good rates and great service from a local company. Kether was particularly helpful! Super friendly, knowledgeable, communicative and professional. 5 stars! *****"
We responded:
"Thank you, Christine, for sharing your positive experience with us. It's wonderful to hear that Kether was able to assist you so effectively. We take pride in offering great service and competitive rates, and your feedback is truly appreciated. Your support means a lot to our team!"
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Bryan Barrett

February 28, 2025

5  out of  5
rating by Bryan Barrett
"Keather was very helpful and professional. Great service!"
We responded:
"Thank you, Bryan, for sharing your positive experience with us. We're delighted to hear that Keather provided you with helpful and professional service. Your feedback is greatly appreciated and encourages us to continue delivering excellent service. If you have any further questions or need assistance, feel free to reach out."
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Catherine Hutchison

October 25, 2024

5  out of  5
rating by Catherine Hutchison
"I’m grateful to Kether who was very patient and knowledgeable in helping us explore and understand our car insurance options. She was extremely kind, thoughtful and helpful, in guiding us to tailor our insurance to meet our needs and our budget."
We responded:
"Thank you so much for sharing your experience, Catherine! It's wonderful to hear that Kether was able to assist you with such patience and expertise. We're delighted that you found the guidance helpful in tailoring your car insurance to fit your needs and budget."
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Bryan Steves

October 24, 2024

5  out of  5
rating by Bryan Steves
"Jay Epstein and his crew are absolutely awesome! My household has been using them for over 4 years. They make insurance so easy. It's great that I can call and talk to a person. Recently, I've been having to make a lot of changes to my policy due to moving out of state. Kether is a delight, easy to talk to and always professional. They treat you like family."
We responded:
"Thank you so much, Bryan! It's fantastic to hear that you've had such a positive experience with us over the past four years. We're delighted that you find our team easy to talk to and professional, especially Kether. Making insurance easy and treating you like family is what we strive for every day. We appreciate your trust and look forward to continuing to serve you!"
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shannon tonn

October 6, 2024

5  out of  5
rating by shannon tonn
"It’s always a pleasure working with Michelle at Jay’s office, and I can’t recommend them highly enough! Michelle is incredibly knowledgeable and takes the time to explain all the details of my policies, which is clear and reassuring. Thank you for making it such a positive experience!"
We responded:
"Thank you for the great review!"
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Eduardo Pineda

October 3, 2024

5  out of  5
rating by Eduardo Pineda
"I have home, auto and life insurance with State Farm and Michelle has been handling my accounts for many years and she is great!! Extremely happy with State Farm and service she provides!"
We responded:
"Thank you so much for sharing your experience, Eduardo! It's wonderful to hear that Michelle has been providing excellent service for your home, auto, and life insurance needs. Your satisfaction is our top priority, and we're delighted to know you're extremely happy with State Farm!"